Treasury Department Monitor |
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Indicators for: |
Financial Value
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Intangible Assets |
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External Structure |
Internal Structure |
Individual Competence |
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Growth |
Debtors
days, # Revenue assurance level Accuracy level, # Timeliness, % Av. Capital cost < market, % |
Net investment in IT, $ | Staff
with CPA equiv. Years of experience, % |
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Renewal |
Number of new services introduced, # | Average
IT systems age New internal processes introduced, # |
Diversity
index Multiskilling level |
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Efficiency |
Expenditure share of total administration, % | Mgmnt Info required covered by dept, % | Number
of invoices processed per person, # |
Utilisation of staff's theoretical capacity, % |
Stability |
Monetary losses per employee | Internal Customers Satisfaction Index | Systems
availability Internal Department Satisfaction Index |
Staff
turnover Attitude Index |