Local Government Home Care Monitor

Indicators for:

Financial Value

 

Intangible Assets

External Structure

Internal Structure

Individual Competence

Growth

 Revenue $ growth Growth in hours of care $ Spent on:
- Quality Assurance
- Software dvlpment
$ spent / Total revenues		 Average years of experience
Proportion of HACC accredited

Renewal

 Revenue from new services Growth in Private Work
hours		 New service hours/total
hours		 Prof. dvlpment days per person

Efficiency

 Gross Margin Market share
- Local
- Regional
Hours/total hours		 Admin hours/Total paid
hours		 Hours sold/Total hours paid

Stability

 Debtor days in private work Satisfaction Survey Index
# of Complaints		 Support staff turnover
Support staff attitudes		 Prof. staff turnover
Prof. staff attitude survey