| |
OUR
BUSINESS ENVIRONMENT
External Structure |
OUR
ORGANISATION
Internal Structure |
OUR
PEOPLE
Individual Competence |
| GROWTH AND RENEWAL |
Ratio of innovation awards won versus number
applied for Ratio of customer bouquets to complaints
Number of project spin off benefits1
Number of new ideas or innovations from customers |
Number of IT strategies developed and
implemented % of project time allocated for learning 4
Number of learnings reports produced
Number of people receiving learnings |
Number of years of relevant experience7 % of budget allocated to training8
% of staff involved in formal mentoring9
% staff currently undertaking study10
% of staff with tertiary qualifications10
% of internal promotions |
| EFFICIENCY |
Number of customer communication forums used2 Ratio of formal committees to projects3 |
% of project objectives met % staff with
access to the common desktop11
Number of times information-sharing systems are accessed
Ratio of IT expense to administrative costs 5 |
% of staff formally inducted into new
positions Management: technical: graduates: admin staff |
| STABILITY |
% of successful implementations of IS
Solutions as perceived by stakeholders |
Number of service delivery projects funded6 % Staff less than 12 months in position |
Contract: permanent staff % of staff
turnover per annum |