Managing Knowhow – 20 years later

Published: 2009

A new type of company arrived on the stock market in the 1980s. They had no real assets and produced nothing tangible. What happened then? Tom Lloyd and I reflect on the 20 years since our 1987 book Managing Knowhow.

Managing Knowhow was written when the Internet was little more than a gleam in the eye of Sir Timothy Berners-Lee; when personal computers were barely transportable and mobile phones were carried as back-packs by information officers in combat fatigues. We would have been astonished if anyone had suggested that information
systems would become glossed up as knowledge management, and be
heralded as the driver of a new “Knowledge Economy”.