IT Department Monitor

Indicators for:

Financial Value

 

Intangible Assets

External Structure

Internal Structure

Individual Competence

Growth

N/A

 Function points #
Terminals served #		 Net investment in IT systems  $ Av. Project mgmnt experience, years

Renewal

 N/A New systems or services introduced # Number of new internal processes introduced #
Av. system age, years		 New languages learned #
New relevant softwares mastered #

Efficiency

 N/A Revenue per customer, $ Terminals served/ maintenance staff #
Function points per dvlp staff
IT costs/Sales  %		 Structural Lag, index

Stability

 N/A Internal Customer Satisfaction Index Systems availability % IT Staff turnover $
Attitude Index